In general, web conferencing is made possible by Internet technologies, particularly on TCP/IP connections. Services may allow real-time point-to-point communications as well as multicast communications from one sender to many receivers. It offers data streams of text-based messages, voice and video chat to be shared simultaneously, across geographically dispersed locations. Applications for web conferencing include meetings, training events, lectures, or presentations from a web-connected computer to other web-connected computers.

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Webinars are a form of online education whose purpose is to pass skills or knowledge across to those who want to learn. They are very useful and highly detailed in their nature and if they are explaining a concept, nothing will be left out of the explanations. Webinars are important in the modern world where putting together pieces of information in order to muster a skill or some knowledge becomes very hard and involving. However, the use of a webinar cuts down the costs and brings lots of benefits, even including making money with webinars.

Financial Services Institutions have especially complex environments, but must be able to serve their customers with simpler processes and personalized experiences. However, point solutions and legacy systems have created disjointed experiences and workflows for customers and agents alike, leading to poor customer experience (CX). In this live event, join Appian thought leaders Michael … Continue Reading...
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